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China Travel Answers

Ask your China travel related questions and get answers from our China travel advisors or other experienced travelers. As well as sharing your experiences here.

Most Asked Questions & Best Anwsers

  • Chinese Visa & Embassy
  • Beijing Travel Guide
  • Hong Kong Travel Info
  • Chinese Culture
  • China City Guide
Most Asked Questions & Best Anwsers
Most Asked Questions & Best Anwsers
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Most Asked Questions & Best Anwsers
Most Asked Questions & Best Anwsers
Most Asked Questions & Best Anwsers

Frequently Asked Questions

  • Visa(6)

    Q: What type of Visa should I apply for?
    A: Usually a single entry Visa is adequate, the Visa is valid for 3 months after its date of issue and allows you to stay in China up to 30 days. 
    Q: What documents do I need to apply for a Visa?
    A: You will need your original passport, please make sure your passport has a validity of at least 6 months. In addition to this you also require a Visa application form and a passport photo. 
    Q: How do I apply for a Visa?
    A: You can apply for a Visa either through the Chinese Embassy or Consulates. Alternatively you can contact your travel agents or Visa services. 
    Q: Do I need a Visa?
    A: China a Visa is required. The best way to make sure is by going online and checking on the Chinese Consulate’s website. 
    Q: I have one question.....?.how do we get here I have only been to the one in chatoyant sanl
    A: I have one question.....?.how do we get here I have only been to the one in chatoyant sanlitun but idk bout this. Shukria.
    Q: What needs to pay attention to if I fly to China on May. 2011?
    A: What needs to pay attention to if I fly to China on May. 2011?
  • Booking and Planning Tours(2)

    Q: What type of tours do you provide?
    A: At we offer private tours, group tours and city tours. For more information click on our tour sections.
    Q: How do I plan a tour with you?
    A: First fill out an enquiry form online giving us information on destinations you are interested in, the number of people attending and any additional requirements which will help us plan your trip. Once we have received your enquiry our sales consultant will offer you some options and proposals. If the options are suitable we will then calculate the costs and if you are happy and agree with the proposal then you can confirm the booking. For payment terms please visit our Payment Guide section. 
  • Alterations to Itinerary(101)

    Q: 5-hour Hong Kong Afternoon Tour
    A: good morning i am sorry my booking number CTA-HK-201PI-SK i have confirm the date on 5 january 2017 because i will leaving on 06 january in morning can you change the schedule to 05 january 2017 ?? thanks
    Q: Nanjing Essence 1 Day Tour
    A: Is it possible to have a 2 day tour for a solo traveller
    Q: Mutianyu Great Wall 1 Day Tour
    A: Do we have the option of taking cable car or chair lift instead of hiking for mutianyu day tour? And how long do we get to spend on great wall?
    Q: Lantau Island and Giant Buddha Cable Car Tour
    A: We will be arriving by Cruise Ship on April 7, 2017. Can we be picked up at the Kai Tak cruise ship terminal for this tour?
    Q: Half Day Deluxe Hong Kong Island Amazing Tour with Sky Terrace
    A: Hi. We are interested in the half day tour at 12:50pm tomorrow November 17. We have 6 adults and 2 kids. Pls confirm
    Q: Macau Tour with pickup from Hong Kong
    A: I would like to ask if round trip ferry tickets are included in 555A,if yes how much and how to book on Nov 4,2016 thanks! I appreciate for your reply
    Q: Xiamen to Wuyi Mountain Bullet Train Tour
    A: Please advise what is the class seat ticket for the bullet train? 2nd class? 1st class? business class? Thanks.
    Q: Steven
    A: Hello Steven, We are a group of 9 Malaysian whom will be visiting Macau in a day, do Malaysian needs Visa to visit Macau ?
    A: Is this package still valid for travel in December 2016? I plan to travel with my husband and 3 children (ages: 11, 9, 7). Am I correct that the children are free of charge when they join this tour? How much will be the total cost? Please let me know. Thank you.
    Q: 4-Day Shanghai and Disneyland Tour
    A: Please send all the information to Michael Macedo. 
    Q: Macau Tour with pickup from Hong Kong
    A: I would like to book this trip for me and my son. We are currently in Wanchai, however, our return airline tickets were sent via email. Can I send you want I have to verify its ok?  Thank you in advance.
    Q: Hong Kong to Macau Tour & Macau Hotel Transfer
    A: Hi there, If I order this tour, can I buy or order night (21:00 PM) ticket ferry Macau to Hong Kong (China Ferry Terminal Kowloon) from you? If yes how much for 3 adult and 1 child 10 yrs old?
    Q: Macau Tour with pickup from Hong Kong
    A: Hi, Pls quote 5d/4n hongkong
    macau 2nite hongkong at bp international 2nite macau at venetian macau resort Include transfer, ferry
    half day tour for 3pax (adult). Pls quote in hk$ or Singapore I will be travelling fm 5may - 9may. Thanks
    Q: 1
    A: Hi, For your day tours in Hong Kong, you mention that you pick up people from the list of hotels on the list. I will be staying at the West Hotel in Kowloon, Hong Kong. This hotel is on your list. My question is: will we be picked up at this hotel lounge (West Hotel) or do we have to go to the other hotels highlighted in navy blue! Thanks.
    Q: 1
    A: HI Good evening. Request you to quote for hotel and tour package for Hongkong Macau. Estimate date will be as follows: arrival on 04 June 2016 til 11 June 2016. Places instant to visit - Oceanpark, Hongkong Disneyland, Macau (overnight) and sightseeing tours within the city. Thanks in advance.
    Q: 1
    A: good day!Is cotai strip and venetian hotel not included in the itenerary?
    Q: 1
    A: Hello! I some question to ask you. first i have a plan to HKG and Macau tours for 6D5N on May 2016 and we have 2 people, and we would like to know more about the price for Macau tour,please give us a quotation for ( 3D2N tours) and (2D1N tours) with 3 and 4 stars hotel (safe place). And the last one please explain the tours program included and not included also.  Thank you.
    Q: 1
    A: Hello. 6 days Hong Kong, Macau
    Shen Zhen. Day 05 Hong Kong to Macau to Hong Kong. I would like to stay for the 5pm House of Dancing Water Show. Is this possible? How do I get to the hotel from the ferry terminal in HK? Day 1, 31st March, Thursday arrival. Day 5, 4th April, Monday for Macau tour. Thank-you.
    Q: 1
    A: We would like to visit Macau by tomorow, is it still possible??
    Q: 1
    A: pls quote price in Hong Kong $ would like to book for Wed 20 Jan
    Q: 1
    A: Hi, We are interested to go for a tour of 6 days ( Hong Kong / Macau / Shenzen ).we are a family of 5 people ( 4 adults and 1 Child - 10 years ). Pls reply with your best offer. We want to reach HK on 2/07/2016 to 8/07/2016 . Your promt reply will be appreciated.Fenny
    Q: 1
    A: you have tour package for 3 nights 4 days for 5 hours afternoon hong kong tour, hong kong to macau and big budda tour with 3 night stay at the hotel. plus airport shuttle. can you provide the price for that.
    Q: 1
    A: Please give us a quote if Disneyland is included or additional one day for Disneyland. We are a family with 3 years old child. Estimated
    Q: 1
    A: Do you pick up from Dorsett Mongkok hotel. We will be visiting in March 2016
    Q: 1
    A: Hello, i would like to know more of the 5D4N Hongkong and Disneyland. Is the package already included with Disneyland one day ticket/ is it only the tour around Disneyland? Thank you.
    Q: 1
    A: I am interested in your tour only for Hong kong, Macau. How should be go about it
    Q: 1
    A: Good day, my question is the 6 days tour is 641usd per person? Thank you..
    Q: 1
    A: Hong Kong weather reports rain for Saturday Dec 5. Is most of the Macao tour on the coach, outside walking or how much of each? Worried about getting wet? Tours run rain or shine?
    Q: 1
    A: Is the ferry trip from Hong Kong to Macau and return by jetfoil, catamaran, hydrofoil or other
    Q: 1
    A: Can assist to provide itinerary for HK tout 2 pax 3days 2 nights DAte 9-11 Jan 2016 Disneyland tours City tours Hotel Thanks and best regards Debbie Roman
    Q: 1
    A: How much the cost Disneyland tour?
    Q: 1
    A: You have tour package for 4 days combining Disneyland, ocean park and Macau inclusive air fare,hotel with breakfast.How much the total package?
    Q: 1
    A: Hi, We are interested to go for a tour of 6 days ( Hong Kong / Macau / Shenzen ).we are a family of 5 people ( 4 adults and 1 Child - 6 years ). We stay in Dubai and are Indians. Pls reply with your best offer. We want to reach HK on 24th December 2015 and be back on 2nd Jan 2016. Your promt reply will be appreciated. Arif 
    Q: 1
    A: Is this a tour that I can join, or do I need to form my own group? I am travelling alone.
    Q: 1
    A: Is this tour available for February 15-18, 2016? thank you!
    Q: 1
    A: Are you offering the Chinese New Year Parade tours for 2016?
    Q: 1
    A: i am travelling from Manila with 2Filipino passport holders, and 1 British national, i am US citizen- do we need a separate Chinese visa to get see shenzen and hongkong?
    Q: i hope go shanghai,do you guide indonesia languade
    A: how much pay guide or colective people 8
    A: i have booked for 4n5d hk and macau tour..i have given my email address and phone number..from hk to macau stint are we goiing to bring all our luggages in the ferry and bus in macau..
    Q: 1
    A: quiero un presupuesto de un viaje que salga desde los angeles ca. y que sea de por lo maximo 10 dias
    Q: what is the price of tour for two persons?
    A: what is the price of tour for two persons?
    Q: wish tobtrip down to hong Kong and macau.cud u send me details on my mail id....
    A: Send me a mali regarding this
    Q: Costs of two adult re: Hong Kong Macau Shenzhen 6 Days Tour
    A: Australian dollar currency please? March 2016 travel? Hotel plus tour... Regards Shirne
    Q: My Daughter age consider
    A: My daughter born on 31st March 2004 and we are coming on 1st and 2nd Dec. 2015 so whether she will consider as 11 years or 12 years
    Q: Hi i would like to know if the 3 days tour @164 USD include hotel stay, and pick up and drop off from airport. Also what is the cost if travel in march 2016 for this deal
    A: Would like to inquire about the 3 days tour package cost @ 164 USD,does this include, pick up and drop off at airport, hotel accommodation. Also would the cost be the same if travel in march 2016. Thanks
    Q: About the cost
    A: Is $160 for 4 night hotel plus tours?
    Q: HI Good evening. We kindly request for hotel and tour package for Hongkong Macau.
    A: Estimate date will be as follows: arrival on 26 Dec 2015 til 31 Dec 2015. Places wanted to visit - Oceanpark, Hongkong Disneyland, Macau and sightseeing tours within the city. Thanks in advance.
    Q: I and my wife will be in HK from 21st to 24th Nov and we are interested to join your day tour to Macau at US$94 on 23rd Nov.(tour code 555A).
    A: Can you confirm you will pick us from our hotel? Also how do we know the pick up time? Can I book the tour?
    Q: I am staying in Hong Kong from December 30, 2015 - January 3, 2016, does this package tour still qualify for those dates?
    A: Also, if the tour are on those dates, I was wondering if I could get a percentage off as well. I will not arrive at Hong Kong International Airport around 7:30pm. My family and I really want to do the tour, but we won't be there for the first day. Thank you.
    Q: We will be in hk by dec 30 ,2015 at 8:pm ..and be back by jan 3 at 9am here in you have tour to offer for the dec 31,jan 1 to 2.. We want to have full day Disney tour by dec 31..what tour will you recommend us for jam 1 and 2..and how
    A: We have to kids with us age 5 and 1yo and my husband..
    Q: want to take this package for 4 adults(family) from 25jan 2016. is it available?
    A: Please reply soon
    Q: I'm just going to pay and get the tickets when I'm already in the Philippines coz I'm not sure the exact date we are traveling.
    A: When is the cheapest price and date going to hongkong.
    Q: Tour HK-Beijing for 4persons
    A: Can you give me a tour from HK to Beijing n Shanghai around 6days? I'll arrive HK on 5th Nov 2015 evening, Is it have a night train direct to Beijing? Thx
    Q: Do you pick up at Hong Kong International Airport for the half-day tour leaving in the afternoon at 12:50?
    A: If so, what time would you pick up and drop off at the airport please, and would the cost be the same as for hotel pick-up? My query is for a tour on 25th October. If this is possible, how would I book it, as airport pick-up does not seem to be an option on the booking form? Thank you.
    Q: Private tour
    A: How much do you charge for private 1 day tour of Macau from Hongkong for 10 people?
    Q: april 2016 1 day macau tour
    A: Do you have iterinary for april next year. I planned to bring my family in hongkong for 1 week and planning to bring them to macau for 1 day tour only. Can you advise if there will available tour during that time and can i have your detailed contact number? Thanks.
    Q: Price for 4days 3nights w/ disneyland & ocean park tour We have total of 12 pax adult. Travel date is on 25/02/16 - 28/02/16.
    A: please include hotel and meal. This is company trip.
    Q: Senators Square
    A: Before I book my Macao tour I would like to know if we are going to visit one of the famous Senado Square
    Q: Disneyland
    A: Hi Good Day! Is the package can avail for 2 persons only? (2adult) Also, Is the package consist of the entrance fees for Disneyland and can watch the fireworks display? We are planning to have our tour in Disneyland by Nov 2 is the promo available? and how much it really cost? Thank you Miriam Jurado
    Q: Hong Kong and disneyland
    A: I want to book 5nights Hong Kong and disneyland tour with flights .Dubai to hong is December 21-25. How much and which tours do you have? Could you mail me? 
    Q: could you tell me how we can go there from Shenzhen
    A: thanks.
    Q: in the event the tour guide is unable to find me
    A: May I know in the event the tour guide is unable to find me, will s/he contact me by the mobile number I have provided? Are there any significant things to look out for to identify the guide?
    Q: Return Day Trip to Macau
    A: Please advise if you have a return day trip available from Kai Tak Cruise Ship Terminal arriving on Sat Feb 27, 2016 @ 7:00 am Thank you Lynn 
    Q: I'm inetersted to get this deal
    A: I'm inetersted to get this deal "Hong Kong and Macau 4 Days Tour" But i would like to book my own hotel to Macau on our last night. Is that possible? and the coach going back to Hongkong airport will still be included in the package I we will stay overnight in Macau? Can you just deduct the Hotel fees on the last night stay in Hongkong ? I'm planning to go by Dec 4-7. Can you convert the rate to SGD also.. Hope to hear from you. Thanks a lot.
    Q: Do your half day tours both morning and afternoon go EVERY day?
    A: I will be in Hong Kong on Monday 21st March
    Tuesday 22nd March 2016. Do your half day tours both morning and afternoon go EVERY day?
    Q: Do you have a tour from Dec 23, 2015 for the Shanghai and Xitang Water Town Combo 4 Days
    A: For 1 adult and 1 child (15 yrs old)
    Q: Do you have a tour starting December 23, 2015 for 4 days Shanghai Memories and Zhujiajiao Ancient Water Town?
    A: For 1 adult and 1 child (15 yrs old)
    Q: do we have to carry all our luggage on this tour or is it safe on the bus
    A: As we will get picked up at the airport and would then stay overnight in Hong Kong after the tour, does that mean we would have to carry all our luggage during the tour or is it safe on the bus. We have a backpack each. Thankyou
    Q: I want a tour package of Hongkong, macau for 5 nights and six days.3 nights stay at hongkong and 2 nights at macau.package should includes disney land ocean park city tour etc arranged by thomas cook.brekfast and dinner ,hotels booking should be
    A: All arrangement like flight booking hotel booking, citytour, disney land tour , ocean park tour macau travels and brekfast dinner ,pick up drop in should be included in package.
    Q: We are staying at Hyatt in Sha Tin. There is 7 of us. Do you do pick up there?
    A: S
    Q: HI I am Kamal and interested in your Half day tour on 16 th november . I would land at Hongkong air port around 6am. I am not booking any hotel . My next flight is 5 pm. Please name the nearest place from you can arrange a pick up and how can I reac
    A: Can I buy the ticket on the same day or need to book earlier.
    Q: Macau day trip.
    A: Dear Sir, I am on a two weeks business trip to China and hong Kong Trade shows. On 27th October I have booked to come to Hong Kong from Guangzhou by train and my onward flight is on 28th midnight. So, I would like to go on a day trip to Macau. i have not yet decided which hotel to stay in Hong Kong, I need a economy hotel. My quarry is that: If I vacate my hotel in the morning and join the Macau trip, can I keep my bags in your custody as I will be vacating the hotel in the morning and I have a night flight back to Bahrain. Is that possible whether your transport can drop me at Airport instead of the hotel. Please let me know an economy Hotel from where you can pick me. If you suggest a hotel near Hung Hom, Hong Kong railway station it will be better. 
    Q: Price for 5days 4nights w/ disneyland & ocean park tour.
    A: We are from manila total of 11pax. Travel date is on dec 26-30, 2015.
    Q: How much each person from Manila to hongkong? I need package disneyland tourand mo replace, we are 3 adults and 2 kid, and my prepared date is may , 2016.
    A: Nothing.
    Q: i want to book a package
    A: hongkong disney tour 4 days
    Q: can I book this for 2 adults from 4/10/15
    A: Tour with hotels . Please send the terms
    conditions and how to book
    Q: Staying at Ovolo NoHo on Queens Road Central
    A: What is the closest hotel for pick up? Thanks M. Greenstein
    Q: why the price is USD681 instead of USD641?
    A: Hi, I will go in mid Nov, but no sure on what day
    Q: why should i pay USD325 instead of USD305
    A: Could you clarify the reason?
    Q: why price is USD20 more when I arrive on Tuesday?
    A: I do not understand why the price difference
    Q: Hi, we would like an English speaking guide to take us to Mount Qincheng
    A: We would also like to see the irrigation system. We are 3 adults,
    will be staying in Chengdu for a few days in September. We would like to visit Mount Qingcheng on 09-16-15, Wed 16th Sep, or perhaps the next day. Are you able to help
    Q: Is it safe for a single white tourist from America with a sigle chinese lady
    A: Additional information (optional)
    Q: Xian International Golf club
    A: We are staying at Angsana Xian Lintong and are hoping you could help arrange golf for two players on September 3rd at the above golf club, including round trip transportation. Can you advise if possible and total breakdown of costs? thanks in advance.
    Q: Do you have option to provide Muslim meals for this tour
    A: Do you have option to provide Muslim meals for this tour
    Q: I have a group of 10 people booked to Chendu from March 9-15, 2016. We would like to have internal flight to Juizhagou. Can you suggest some itinierary with English-speaking guide.
    A: None
    Q: Can you provide half day tour from airport starting 3pm?
    A: We have a 9 hour stopover. Fly ouy at 23.00.
    Q: We would like to do this tour but are staying overnight so we would need our return ferry trip to be the next day, is this a problem
    A: WE will be staying at the Venetian Hotel would you be able to drop us off there at the end of the tour
    Q: few hours before flying out to Australia my mum 72yrs old + me 51yrs old would like to spend a few hours
    A: how much are the tickets - can we get from Disneyland to airport -what can we see if say 4-5 hours before we fly out back to Australia as our stay in Hong Kong will be for a few days of shopping, I did want my mum to see Disneyland once in her life! How can I arrange this now before we arrive - trip is end of Nov 2015.
    Q: Tour 2016
    A: Hello What tour dates are available for August 2016? Thanks
    Q: Disney 2 adults and 1 kid under 3 years
    A: 2 adults and 1 kid under 3 years ( Disney ticket is free for under 3 years kid.) So how much the total?
    Q: Carol
    A: I tried calling but no one answer phone calls. Few questions, 1. since we have to purchase the international tickets, can we stay behind after the tour? just pay extra for the hotel? 2. is tipping mandatory? how much is the going rate? Same as child? 3. For the add on tours, will it be the same price over there? or it has to be prepaid? 4. once we book, are we required to make the payment in full? Thank you for your help. I hope the phone line will be working soon.
    Q: what would be accomodation for Husband,wife and daughter(adult).
    A: If we take the tour , where from in India we would have to contact.Whether the visa and International travel up to Beijing has to be done by oneself or by the tour operator.
    Q: november weather in badaling
    A: high and low daily temperature? inches rain for the month? snow likely Nov. 17-24?
    Q: how can i contact u for free visa china tour? where do i contact?
    A: Additional information (optional)
    Q: can you please let me know what is the price for two people to travel on the 26/02/13.thanks
    A: Additional information (optional)
    Q: Will I have to pay a fee for changing my itinerary?
    A: Prior to a final confirmation of your tour any changes to your itinerary are free of charge. However once you have confirmed your itinerary and paid your deposit any changes per request are $25.00. Also the changes are subject to availability and clients are responsible for any expenses incurred. 
    Q: Family vacation pakage for 3adult 1child 1infant.
    A: I want to see China Great wall and some closer to the area which is very famouse. Please provide me the quote, inculding Air fare, Hotel fare and transportaion face. waiting for your reply. thank you.
    Q: Hi, I'm flying to Hong Kong at the end of October and have the option of flights by Qantas
    A: Hi, I'm flying to Hong Kong at the end of October and have the option of flights by Qantas, Virgin Atlantic, British Airways and Cathay Pacific, it looks like British Airways or Cathay Pacific are the best options. I am keen to choose the most comfortable flight. Does anyone have any advice which airline is best for comfort? Thanks in advance for any advice!
  • Money(3)

    Q: Where can I exchange currencies?
    A: You can exchange money or traveler’s cheques at any of the major banks and in some hotels, more importantly you will have to have your passport with you. 
    Q: Can I withdraw money using my credit card in China?
    A: There are ATM machines located throughout the major cities in China where you can withdraw money. However in rural areas it is less likely there are locations where you can find ATM machines to withdraw money. 
    Q: What credit cards can be used in China?
    A: Most major credit cards such as MasterCard, Visa, American Express and JCB can all be used in large shopping malls, hotels and some restaurants in large cities. If you venture into small towns it is best that you use cash. 
  • What to pack(1)

    Q: What essentials do I need to pack?
    A: Firstly the most important things that you require are your passport with the necessary Visa, flight tickets and a copy of your tour itinerary.

    Your travel money with the correct currency, traveler’s cheques and credit cards.

    Essential medication, vitamins and a first aid kit is recommended. Mosquito repellent and sunscreen should also be packed depending on your destination and weather conditions.

    Clothes which are suitable for the weather conditions of your tour destination. We recommend checking the weather forecast during the season which you intend on visiting. Also a pair of comfortable shoes is essential.

    If you forget any of your toiletries or daily necessities they can be purchased in China. 
  • Travelling in China(6)

    Q: Why is there private transfers when I have booked a private tour with private vehicle hire included?
    A: The private vehicle is used for touring the city only and does not include transportation to airports and cities. 
    Q: What are the common practices for tipping in China?
    A: Tipping is common in China especially for hotel housekeepers, bellboys and restaurants. Also tipping for your tour guide and driver is like a token of appreciation for their services. 
    Q: What are the weather conditions like in China?
    A: Depending on where you plan to visit in China and the season you decide to visit the weather conditions vary. We suggest that before your departure for the tour that you check the weather and pack the appropriate clothing for the weather conditions. 
    Q: How are taxis in China?
    A: Taxis are readily available in China and they are marked different colors according to different cities. The taxis fares are calculated using a meter which is started as soon as your journey begins. Most taxis drivers do not speak English so it best that you have your destination written in Chinese on a piece of paper. Be sure to ask for your receipt once you have reached your final destination.
    Q: Is it compulsory that I have a tour guide while travelling in China?
    A: If it is your first time visiting China then having a tour guide would make your visit a lot easier. As our tour guides can provide you with first hand information and travel tips when travelling. However, the decision is up to you if you require a tour guide or not.
    Q: Is it compulsory that I have a tour guide while travelling in China?
    A: If it is your first time visiting China then having a tour guide would make your visit a lot easier. As our tour guides can provide you with first hand information and travel tips when travelling. However, the decision is up to you if you require a tour guide or not.
  • Hotels and Dining(4)

    Q: Is the tap water safe to drink in China?
    A: Do not drink the water straight from the tap in China, there is always bottled water available in the hotel. If you must drink tap water please use the kettle to boil before drinking. However, we highly recommend drinking bottled water. 
    Q: Is there anything to be particularly aware of while dining in China?
    A: When choosing restaurants it is best to make sure that the hygiene levels and conditions are up to standards. Also if you have any allergies or are vegetarian it is best to ask the restaurant about the dishes before ordering. 
    Q: What meals are included?
    A: The meals that are included will be stated in your itinerary, on most days there will be a hotel breakfast and Chinese lunch. You will also have the opportunity to try different delicacies and free time to dine on your own at your own expenses. 
    Q: How are the hotels in China?
    A: Depending on the star rating of the hotels the facilities and conditions vary. However, in most cases the hotels are usually 3 stars and above and basic facilities such as air conditioning, private bathroom, towels, basic toiletries and a kettle. Though this varies between different hotels. 
  • Use Your Mobile in China(2)

    Q: Can I buy a SIM card to use in China?
    A: Yes, SIM cards are readily available at convenience stores. When purchasing your SIM you have a selection of different service providers and there is already credit in your SIM card once it has been activated. If you run out of credit you can buy recharge vouchers to top up your mobile. 
    Q: Can I use my mobile phone in China?
    A: It is best to check with your mobile service provider prior to your trip. In addition to this we recommend that you ask your service provider the charges that will be incurred while using your mobile phone in China so you are not surprised with your phone bill once you return home. 
  • Staying Safe in China(4)

    Q: What should I do if I lose my passport, wallet or credit card?
    A: In the unfortunate event should you lose your passport immediately contact your tour guide who will help you report to the police. In addition to this you will have to report the loss of your passport to the Consulate of your country and apply for an exit document.

    If you lose your wallet which has your credit card and travelers cheques, the best course of action is to tell your tour guide and then contact the issuing bank to report the loss to prevent any misuse. 
    Q: If I plan to visit place on my own what is the best way to get there?
    A: If you have free time and wish to visit some locations yourself we suggest asking the hotel to call a taxi for you. Also have the place you wish to visit written in Chinese and a have a map with you as this can act as a guide if you get lost. 
    Q: Is shopping at night from street stalls safe?
    A: Often at night there are people selling souvenirs or trinkets on the street, in some cases it is harmless. However, if ever approached by a stranger offering to sell you something and telling you to follow them under no circumstances go with them. 
    Q: What should I be especially aware of while traveling in China?
    A: We suggest for your safety that any valuable belongings or expensive jewelry be left back at home. As for travel documents we recommend that you have a copy of your passport as well as the original, in case of any unforeseen circumstances then you will have back up. Your wallet, money, travelers cheques and Credit cards should be with you at all times and it is best you do not put them in back pockets as this makes it incredibly easy for you to become a target for pick pockets.
  • Health Issues(3)

    Q: Is it compulsory that I bring my medical record?
    A: We suggest that you bring your medical record with you in the event of an emergency it will be useful. 
    Q: Should I bring my own medication?
    A: If you have compulsory medication which you require then this must be brought with you. Other medications such as pain killers, cold and flu remedies can be brought along with you. 
    Q: Is there any require vaccinations before visiting China?
    A: We recommend that you inquire about vaccinations 4-6 weeks prior to your trip to China. If your tour includes visits to rural areas then vaccinations are required. The main vaccinations are:

    .Hepatitis A
    .Hepatitis B
  • Cancellation and Refund(2)

    Q: Is there a cancellation fee incurred?
    A: A cancellation fee will not be incurred if you contact us 14 days or earlier before departure. If you fail to contact us 14 days before the cancellation fee will be calculated in accordance with our policy. Please check our “Payment Guide” section for more information. 
    Q: How do I cancel my tour?
    A: You can cancel your tour by sending us a formal written notice stating your reason for cancellation. Depending on the dates that you confirmed a booking with us the amount which is in accordance with our cancellation policy will be returned to you. It will take two working weeks to process your cancellation. 

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